Privacy Policy

Effective Date: 1/10/2026

OMNI FLOW AI ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via SMS, MMS, email, phone calls, or messaging platforms.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details, and other information you voluntarily provide.

  • Messaging Data: Message content, delivery status, timestamps, and opt-in/opt-out status for SMS and messaging communications.

  • Technical Data: IP address, browser type, device information, and usage data.

2. How We Use Your Information

We use your information to:

  • Provide and manage our services

  • Communicate with you regarding inquiries, appointments, updates, and promotions

  • Send SMS, MMS, or WhatsApp messages only after obtaining your explicit consent

  • Improve our website, services, and customer experience

  • Comply with legal and regulatory obligations, including A2P messaging requirements

3. SMS & A2P Messaging Compliance

By providing your phone number and opting in, you consent to receive messages from OMNI FLOW, including informational and promotional messages.

  • Message Frequency: Varies based on interaction

  • Message & Data Rates: May apply

  • Opt-Out: Reply STOP at any time to unsubscribe

  • Help: Reply HELP or contact us via our website

We do not share, sell, rent, or trade your mobile information with third parties for marketing purposes.

4. Consent & Opt-In

Consent is collected through:

  • Website forms with clear disclosure

  • Appointment booking forms

  • Keyword-based opt-ins (where applicable)

Opt-in records are maintained for compliance purposes.

5. Data Sharing

We may share your information with:

  • Trusted service providers (e.g., messaging platforms, CRM systems) strictly for service delivery

  • Legal authorities when required by law

All partners are required to maintain confidentiality and security.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no system is 100% secure.

7. Your Rights

You may:

  • Request access, correction, or deletion of your data

  • Withdraw consent at any time

Requests can be made through our website contact form.

8. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us via our website.